T-Mobile Hiring Overview For 2023

Is T-Mobile on the Ban the Box list?

Do you ever wish companies would remove the box on applications that asks if you’ve been convicted of a felony? That’s the goal of the Ban the Box Campaign. Another effort to help former offenders find employment is the Fair Chance Business Pledge. Companies that make this Pledge commit to delaying questions about a person’s criminal record until later in the hiring process.

We were unable to find a connection between T-Mobile and these efforts. That doesn’t mean they won’t give former felons a chance, it just means they haven’t officially signed on with either initiative.

Does T-Mobile have special programs for hiring felons?

Not that we could find. Again, this doesn’t mean they won’t hire former offenders. They simply don’t have a program with this goal in mind.

What are the odds someone with a felony will get hired?

After researching T-Mobile, Relaunch Pad believes your odds of getting hired here are average. This is partly because they didn’t respond to our inquiry and let us know if they hire former felons. It’s also because we saw conflicting information about whether or not they’ve hired former offenders in the past.

What we do know is they’re an EEOC employer. So your criminal record shouldn’t prevent you from working here unless it’s directly related to the job you’re seeking.

What are some entry-level jobs?

The T-Mobile Careers site uses a few different names for their main entry-level position. It may be listed as Retail Sales Associate, Mobile Associate or Customer Service Associate. In the end, the roles are very similar. You will be working in a T-Mobile store taking care of customers. This means you need to have customer service skills and be tech-savvy as well.

Tips to get hired here with a felony

What can you do to improve your chances of getting a job here? Start by following these steps as you begin putting together your resume:

• Make sure your resume highlights your relevant experience. In this case, you’d want to point out any customer service or retail jobs you’ve had. T-Mobile wants to know you can greet customers and help them find the product and plan that are right for them.
• List skills that show you’re a perfect fit for the position you’re applying for. Excellent customer service skills and being tech-savvy will go a long way in helping you get the job.
• Don’t just throw a resume together and send it off. Be sure to have someone else look over it for you. Local job placement agencies or career centers are often happy to help you perfect your resume.
• Submit your resume with confidence!

Okay, once you submit your resume and application, it’s time for the interview. Here are a few tips to help you make the most of this opportunity:

• Walk in and introduce yourself with confidence. Greet the interviewer with a firm handshake and be sure to look them in the eye. If you do this well here, they’ll know you can do it well when a customer walks into the store.
• Stand up straight when you first meet the interviewer, and sit up straight during your time together. Good posture helps you feel more confident and it makes a great first impression!
• You want everything you say and do to tell them you’re a responsible person. If any of your tattoos or piercings conflict with this message, try to cover them (at least until you know the company policy).
• Be careful with your language. Remember, you’ll be working with a lot of families with children, so be sure to leave the prison slang at the door. Keep your language clean and be careful what stories you tell.
• Keep the focus on how your unique skills will benefit their team. Talk about your relevant experience and tell stories about how you’ve overcome challenges in your past jobs.
• If the interview shifts toward discussing your offense, be honest. We know they’ll do a background check. Take responsibility for what you did, but be sure you also talk about the positive changes you’ve made since then.
• All of these things will help you stand out in the interviewer’s mind as a great potential employee!

Yes. The information we found online indicates T-Mobile will conduct a background check on all applicants. The timing of the background check may vary from one location to the next. Does that mean you shouldn’t bother applying here? Not at all.

Here’s what you need to know about background checks:

Not every state handles background checks the same way. In some states, their background check only goes back seven years. Here’s a list of those states:

• California
• Colorado*
• Kansas*
• Maryland*
• Massachusetts
• Montana
• Nevada
• New Hampshire*
• New York*
• Texas*
• Washington*

(*positions that fall into certain salary brackets may require more thorough background checks.)

Along those same lines, there are states where your background check won’t show cases where you were found not guilty. These states are:

• Alaska
• California
• Hawaii
• Indiana
• Kentucky
• Massachusetts
• Michigan
• New York

Ultimately, there are still many states where your background check will bring up your entire record. That includes cases where you were found not guilty. The states in this category are:

• Alabama
• Arizona
• Arkansas
• Connecticut
• DC
• Delaware
• Florida
• Idaho
• Indiana
• Iowa
• Louisiana
• Maine
• Mississippi
• Missouri
• Nebraska
• New Jersey
• North Carolina
• North Dakota
• Ohio
• Oregon
• Rhode Island
• South Carolina
• Tennessee
• Utah
• Vermont
• Virginia
• West Virginia
• Wisconsin
• Wyoming

Company ratings

What’s it like to work for T-Mobile? We went online to find out. Reviews on glassdoor.com tended to be extremely positive. Over 4,000 employees have reviewed the company, leaving them with a rating of 3.9 out of 5 stars. 80% of these employees said they’d recommend T-Mobile to their friends.

What felonies T-Mobile will not hire

The company didn’t give us any specific charges that would make them turn your application away right away. That said, our research showed some questions around the charges discussed in the next section.

What felony convictions might have a hard time getting hired here?

Does T-Mobile hire felons? It’s possible they do, but some felonies may make it more difficult to get a job here. Here are some examples:

• Misuse of technology, since that’s their main service.
• Child abuse, as they work with a lot of families.
• Theft, since you’ll be required to work the register.
• Violence, as you’ll be working closely with customers in a fast-paced (sometimes stressful) environment.

Does T-Mobile hire sex offenders

We don’t know. The company didn’t tell us and there’s no information online.

Does T-Mobile drug test?

It doesn’t look like T-Mobile does a pre-employment drug screening. However, some other material we looked at mentioned the possibility of random drug screenings. So, it’s safe to assume they’ll test anyone who appears to be under the influence of drugs.

Have you applied for a job or worked here? Share your experiences!

This is a chance for you to help other people in your situation. If you’ve been able to get a job at T-Mobile with a felony, please tell us about your experience. We’d love to hear what the hiring process was like, as well as any advice you have for others applying for a job here.