Hope Services Hawaii

Address 357 Waianuenue Avenue, Hilo, HI 96720

Community area served Hawaii

Phone number (808) 935-3050

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Hope Services Hawaii mission We bring to life gospel values of justice, love, compassion and hope through service, empowerment and advocacy.

More information on services provided:

  • Housing, including emergency shelter placement for those experiencing homelessness.
    • Outreach engagement begins when our workers can observe someone living in a place not meant for human habitation. An intake is completed a Vulnerability Index and Service Prioritization Decision Assistance Tool (VI-SPDAT) developed which is a triage tool that assists in informing an appropriate ‘match’ to a particular housing intervention to people based on their acuity in several core areas. Once the VI-SPDAT is inputted into our homeless system they are then pulled for housing intervention assistance based on their level of acuity. We also have emergency shelter beds that may be available and placement into the shelters are also based on their acuity score.

A downloadable brochure regarding HOPE’s housing programs and requirements is available here: Housing Program.

Homeless Prevention & Rapid Re-Housing Program (HPRP)

Provides short-term financial assistance with rent and/or utilities, security and utility deposits, case management services, housing search, Renter’s Education Classes that include Tenant Rights and Responsibilities, Goal Setting, Housekeeping, Budgeting, 6 months follow-up home visits. Program helps to prevent families from becoming homeless. This program is made possible through the Obama Stimulus funds (ARRA) and is passed through the DHS.

HUD’s Shelter Plus Care New Direction Program

Provides pre and post rental counseling, housing placement, move-in assistance, and rental subsidies to chronically homeless individuals that meet the income and disability criteria. Clients also receive supportive case management, home visits, advocacy, and landlord/tenant mediation. This is a U.S. Department of Housing and Urban Development (HUD) program, offered through the Continuum of Care process. DHS is the pass through agency for this program as well.

TANF Housing Placement Program

Provides pre and post rental housing counseling, housing placement services to TANF eligible families with a new Section 8 voucher or those transitioning from homelessness to permanent housing. Initial move in costs such as rental deposit and rent assists families move directly into housing. This program is funded by the Department of Human Services (DHS).

HUD’s Shelter Plus Care Kukui Program

Provides pre and post rental counseling, housing placement, move-in assistance, and rental subsidies to homeless individuals and families experiencing homelessness and having an eligible disability including mental health, substance abuse, co-occurring, developmental disability and/or HIV/AIDS. Staff also provides supportive case management, home visits, advocacy, and landlord/tenant mediation. Additional supportive services are provided by community mental health providers. This is a U.S. Department of Housing and Urban Development (HUD) program, offered through the Continuum of Care process. DHS is the pass through agency for this program as well.

Tenant Solutions

Provides landlords housing HOPE’s participants, 24/7 access to a housing specialist and conflict resolution facilitation as needed between landlords and tenants. All tenants placed in housing must also complete a comprehensive Renter’s Education course that covers renter’s responsibilities, housekeeping, money management, budgeting tools, fair housing, landlord tenant code and credit repair. Download a brochure about this program here: Tenant Solutions.

Representative Payee Services

Provides financial management services for 200 chronically mentally ill individuals which includes but not limited to: aiding/facilitating the payment of essential bills, providing weekly, biweekly, or monthly allowances. Regular budget meetings, budgeting and financial management classes for individuals or households that meet the disability criteria and receive SSI/SSDI benefits are also provided. This program is funded by the Department of Health, Adult mental Health Division. Download a brochure about this program here: Representative Payee.

Who they help – We serve any person or family lacking a fixed, regular, and adequate nighttime residence as follows:

a. An individual or family with a primary nighttime residence that is a public or private place not designed for or ordinarily used as a regular sleeping accommodation for human beings, including a car, park, abandoned building, bus or train station, airport, camping ground; or

b. An individual or family living in a supervised publicly or privately operated shelter designated to provide temporary living arrangements (including congregate shelters, transitional housing, and hotels and motels paid for by charitable organizations or by federal, state, or local government programs for low-income individuals); or

c. A family or an individual who is exiting an institution where they resided for 90 days or less and who resided in an emergency shelter or place not meant for human habitation immediately before entering that institution.